Frequently Asked Questions

Shipping & Cancellation

Absolutely! We strive to get our blades out to those overseas as quickly as possible.

We ship all around the world, please contact our customer service for more information or shipping issues.

We utilize the United States Postal Service and UPS. Toor Knives offers flat rate shipping for most orders based on order weight and destination.

WHEN REPLACING AN ITEM

Toor Knives Insurance covers the subtotal of the order and the insurance premium. Shipping costs and taxes are not included. Toor Knives also does not pay custom/duty fees.

DELIVERED BUT MISSING PACKAGE

At our discretion, Toor Knives requires a police report when the customer’s package is marked as delivered.

Customer files the police report and includes an explanation that Toor Knives Insurance is a package protection premium that has protected the customer’s package that has been stolen. To process the order issue with Toor Knives, we require a police report. Send Toor Knives the police report PDF and number in the order issue. Upon request, Toor Knives can require additional documentation (e.g. proof of identity, address, etc.).

Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony.

ORDER ISSUES FOR PACKAGES MARKED "DELIVERED" YET NOT RECEIVED ARE CONSIDERED BY TOOR KNIVES AS STOLEN AND MUST BE FILED 5 DAYS AFTER "DELIVERED DATE," BUT NO LONGER THAN 15 DAYS IN ORDER ENSURE IT WAS NOT MIS-DELIVERED OR EASILY FOUND AROUND THE PREMISES.

FILING A POLICE REPORT

On orders over $100, Toor Knives requires evidence of the police report. Customer files the police report and includes an explanation that Toor Knives Insurance is a package protection premium that has protected the customer’s package that has been stolen. To process the order issue with Toor Knives, we require a police report. Once filed, the customer sends Toor Knives the police report PDF and number in the order issue. Upon request, Toor Knives can require additional documentation (e.g. proof of identity, address, etc.).

TOO LATE TO FILE

Toor Knives can action an order issue that is filed within the bounds of our domestic/international timeline policy. If an order issue is filed outside of this timeline, Toor Knives will deny the order issue according to these policies: Order issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “DELIVERED DATE,” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises. Order issues for packages presumed to be lost(where the status is not "DELIVERED") in US Domestic or Canada must be filed after 7 days (20 for other international countries) and within 30 days from the last checkpoint.

Any orders cancelled within 24 hours of purchase will be issued a full refund. Any order cancelled after 24 hours, which still falls within the estimated ship/production time, will be subject to a 10% cancellation fee. Orders that have been delivered, are unused and in the original sealed packaging, and do not void warranty can be returned, will be subject to a 15% restocking fee. If the unused product’s packaging has been opened or damaged, the product can be returned while subject to a 25% restocking fee. The return must include all accessories, manuals, documentation, and registration shipped with the original product. You must return the item(s) within 7 business days of your purchase. Shipping charges and/or shipping costs are not subject to refunds. Products that are not subject to returns are custom figured products, used products, special orders, and products sold “as is” or “used.” If the product is sent back and is determined to have a warranty issue, a full refund will be issued.

CUSTOM ENGRAVED PRODUCTS MAY NOT BE RETURNED. IF YOU WISH TO CANCEL AN ORDER WITH A CUSTOM ENGRAVING, IT MUST BE DONE SO WITHIN 24HRS OF PLACING THE INITIAL ORDER, OTHERWISE IT WILL BE PROCESSED AND INELIGIBLE FOR A RETURN OR REFUND.

Blade Information

Our blades are guaranteed for life from any and all manufacturing defects or issues. Please reach out to our Customer Support Team with any issues, and we will happily address them.

We recommend you purchase our Worksharp Field Sharpener and start using the coarse stone at a 25-30-degree angle. Then, move onto the fine stone on the reverse side at the same exact angle. To finish, you must strop the blade edge using the leather strip on the side of sharpener.

Crucible Steel is made in the USA and considered a super steel with incredible qualities. The application the blade is designed for ultimately dictates which Crucible steel we use.

CUSTOM ENGRAVINGS

Your image cannot be insulting, abusive, threatening, intimidating, obscene, inflammatory, sexually explicit, offensive, harassing, derogatory, degrading, defamatory, harmful, discriminatory or unlawful of another’s privacy.

TOOR KNIVES RESERVES THE RIGHT TO REJECT ANY IMAGE. IF YOUR SUBMISSION IS NOT ACCEPTED, YOU WILL RECEIVE A REFUND FOR THE ENGRAVING ONLY.

Image engravings must be submitted as black & white line art, at least 100px x 100px, and should be a .jpg, .png, .svg, .pdf or .eps. Please bear in mind that the image engraving area is very small, and images that are too finely detailed will not show up properly.

All text engravings will be done in Times New Roman font, unless requested otherwise.

CUSTOM ENGRAVED PRODUCTS MAY NOT BE RETURNED. IF YOU WISH TO CANCEL AN ORDER WITH A CUSTOM ENGRAVING, IT MUST BE DONE SO WITHIN 24HRS OF PLACING THE INITIAL ORDER, OTHERWISE IT WILL BE PROCESSED AND INELIGIBLE FOR A RETURN OR REFUND.

All engravings are, by default, engraved by our engravers on the serial number side of the blade closest to the scale (handle). Any image submitted will be scaled down to fit in the permitted area.

NOTE: Be advised that when finely detailed images are submitted, they will lose detail when scaled down to fit the engraving size.