We ship to domestically within the United States, as well as to APO's. Please contact our customer service for more information or shipping issues.

Absolutely! We strive to get our blades out to those overseas as quickly as possible.

We utilize the United States Postal Service and UPS. Toor Knives offers flat rate shipping for most orders based on order weight and destination.

Toor Knives Shipping Protection covers the subtotal of the order and the protection premium. Shipping costs and taxes are not included. Toor Knives also does not pay custom/duty fees.

DELIVERED BUT MISSING PACKAGE

At our discretion, Toor Knives requires a police report when the customer’s package is marked as delivered.

Customer files the police report and includes an explanation that Toor Knives Shipping Protection is a package protection premium that has protected the customer’s package that has been stolen. To process the order issue with Toor Knives, we require a police report. Send Toor Knives the police report PDF and number in the order issue. Upon request, Toor Knives can require additional documentation (e.g. proof of identity, address, etc.).

Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony.

ORDER ISSUES FOR PACKAGES MARKED "DELIVERED" YET NOT RECEIVED ARE CONSIDERED BY TOOR KNIVES AS STOLEN AND MUST BE FILED 5 DAYS AFTER "DELIVERED DATE," BUT NO LONGER THAN 15 DAYS IN ORDER ENSURE IT WAS NOT MIS-DELIVERED OR EASILY FOUND AROUND THE PREMISES.

FILING A POLICE REPORT

On orders over $100, Toor Knives requires evidence of the police report. Customer files the police report and includes an explanation that Toor Knives Shipping Protection is a package protection premium that has protected the customer’s package that has been stolen. To process the order issue with Toor Knives, we require a police report. Once filed, the customer sends Toor Knives the police report PDF and number in the order issue. Upon request, Toor Knives can require additional documentation (e.g. proof of identity, address, etc.).

TOO LATE TO FILE

Toor Knives can action an order issue that is filed within the bounds of our domestic timeline policy. If an order issue is filed outside of this timeline, Toor Knives will deny the order issue according to these policies: Order issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “DELIVERED DATE,” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises. Order issues for packages presumed to be lost (where the status is not "DELIVERED") in US Domestic must be filed after 7 days and within 30 days from the last checkpoint.

Any orders cancelled within 24 hours of purchase will be issued a full refund. Any order cancelled after 24 hours, which still falls within the estimated ship/production time, will be subject to a 10% cancellation fee. Orders that have been delivered, are unused and in the original sealed packaging, and do not void warranty can be returned, will be subject to a 15% restocking fee. If the unused product’s packaging has been opened or damaged, the product can be returned while subject to a 25% restocking fee. The return must include all accessories, manuals, documentation, and registration shipped with the original product. You must return the item(s) within 7 business days of your purchase. Shipping charges and/or shipping costs are not subject to refunds. Products that are not subject to returns are custom figured products, used products, special orders, and products sold “as is” or “used.” If the product is sent back and is determined to have a warranty issue, a full refund will be issued.

CUSTOM ENGRAVED PRODUCTS MAY NOT BE RETURNED. IF YOU WISH TO CANCEL AN ORDER WITH A CUSTOM ENGRAVING, IT MUST BE DONE SO WITHIN 24 HRS OF PLACING THE INITIAL ORDER, OTHERWISE IT WILL BE PROCESSED AND INELIGIBLE FOR A RETURN OR REFUND.

Crucible Steel is made in the USA and considered a super steel with incredible qualities. The application the blade is designed for ultimately dictates which Crucible steel we use.

For most blades we recommend you purchase our Worksharp Field Sharpener and start using the coarse stone at a 25-30-degree angle. Then, move onto the fine stone on the reverse side at the same exact angle. To finish, you must strop the blade edge using the leather strip on the side of sharpener.

For recurve style blades, we recommend a sharpening rod. Hold your knife at a 30-degree angle to the rod. Start with the blade’s belly (the part closest to the handle) near the top of the rod​​​​. Use even strokes to move the blade down the length of the rod, applying light, consistent pressure. Be sure to maintain this light pressure as excessive force is unnecessary and can be detrimental​​​​. It's crucial to keep consistent pressure on the edge from end to end while maintaining the angle of the blade to match the bevel of the edge, typically between 25º and 35º. After making passes on one side of the blade, flip the blade over, maintaining the same angle, and repeat the process on the other side. Ensure equal strokes on both sides for a balanced edge​​​​.

Use caution: Always focus and maintain control to avoid accidents or injury. Keep your fingers away from the blade's edge, and consider wearing gloves or using a towel to protect your hands.

Toor Knives has been Product-Driven and Process-Focused since day one, and we stand behind every blade we’ve made since then with our Lifetime Warranty. If you believe your Toor Knives blade to be defective, we encourage you to read the following Lifetime Warranty Policy before contacting us to make a claim.

Toor Knives provides a Lifetime Warranty against manufacturing defects and structural integrity. This warranty does not cover basic wear and tear, which includes, but is not limited to, corrosion, paint or coating scratches, and handle discoloration.

Structural integrity includes but is not limited to broken steel, chipped edges, broken tips, or snapped handles.

Manufacturing defects include but are not limited to improper coating, machining, grinding, or sharpening.

The Toor Knives Lifetime Warranty does not apply to any modification or self-repair including but not limited to improper sharpening, grinding modifications, or stripped hardware from using incorrect tools. We encourage all customers to contact us for warranty claims before attempting any repairs.

The Toor Knives Lifetime Warranty also applies to our Kydex sheaths, mounts, and hardware for up to 30 days from receiving the product upon providing a purchase receipt and date. Our sheath warranty is not transferable to products purchased second-hand.

If you believe your Toor Knives product has a manufacturing defect, please contact our Customer Service Department at info@toorknives.com. You will be issued a Return Authorization Form and instructions to return the product for inspection and determination of the defect. Toor Knives will fix or replace any Toor Knives product that is determined to be defective. All approved warranty claims on discontinued Toor Knives models that are not repairable and no longer in inventory will be subject to a current model replacement with an equivalent design and value to the original pricing of the returned product.

Claims for manufacturing defects against product aesthetics will not be considered if the claim is made after the 7-day return policy or if the blade has been used.

If a knife is purchased from an authorized dealer, please provide a copy of your purchase receipt.

Toor Knives will not pay shipping charges for warranty returns unless the blade is determined to fall within our Lifetime Warranty after inspection. Toor Knives will refund shipping charges, fix or replace the product, and return the blade to you free of charge. We strive to continually improve the quality and durability of every Toor Knives product. Discontinued models received under warranty claim will not be subject to aesthetic scrutiny at the same control level as current models. Warranties for the structural integrity of these models will always be supported.

If the blade does not qualify for our Lifetime Warranty, we will still clean your blade and sheath, and contact you for return shipping costs. Toor Knives is not responsible for lost or misdelivered packages shipped to our facility under an approved Return Authorization.

All engravings are, by default, engraved by our engravers on the serial number side of the blade closest to the scale (handle). Any image submitted will be scaled down to fit in the permitted area.

NOTE: Be advised that when finely detailed images are submitted, they will lose detail when scaled down to fit the engraving size.

Your image cannot be insulting, abusive, threatening, intimidating, obscene, inflammatory, sexually explicit, offensive, harassing, derogatory, degrading, defamatory, harmful, discriminatory or unlawful of another’s privacy.

TOOR KNIVES RESERVES THE RIGHT TO REJECT ANY IMAGE. IF YOUR SUBMISSION IS NOT ACCEPTED, YOU WILL RECEIVE A REFUND FOR THE ENGRAVING ONLY.

Image engravings must be submitted as black & white line art, at least 100px x 100px, and should be a .jpg, .png, .svg, .pdf or .eps. Please bear in mind that the image engraving area is very small, and images that are too finely detailed will not show up properly.

All text engravings will be done in Times New Roman font, unless requested otherwise.

CUSTOM ENGRAVED PRODUCTS MAY NOT BE RETURNED. IF YOU WISH TO CANCEL AN ORDER WITH A CUSTOM ENGRAVING, IT MUST BE DONE SO WITHIN 24HRS OF PLACING THE INITIAL ORDER, OTHERWISE IT WILL BE PROCESSED AND INELIGIBLE FOR A RETURN OR REFUND.